TeddyDeal Return Policy for United States Buyers
At TeddyDeal, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy for both new and used items. Please review the following guidelines for returns:
- Return Window:
- You may return eligible items within 14 days from the date of delivery for a full refund.
- For your convenience, we offer a 30-day extension on returns by mail.
- Eligibility Criteria:
- Items must be in their original condition, unworn, unused, and undamaged.
- All original tags, labels, and packaging must be intact and included with the return.
- Return Process:
- To initiate a return, please contact our customer service team within the designated return window.
- Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
- Return Shipping:
- Buyers are responsible for return shipping costs.
- Please ensure that the item is adequately packaged to prevent damage during transit.
- Refund Process:
- Once we receive and inspect the returned item, we will process your refund promptly.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 5-7 business days for the refund to reflect in your account, depending on your financial institution.
- Certain items may not be eligible for return due to hygiene reasons or other specified criteria. Please refer to the product description for any such exclusions.
- Used items must be returned in the same condition as received.
- Restocking Fees:
- We do not charge any restocking fees for returns.
- Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.
- Final Sale Items:
- Items marked as “Final Sale” are not eligible for return or exchange unless they arrive damaged or defective.
- At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
By placing an order with TeddyDeal, you agree to adhere to the terms and conditions outlined in this return policy. If you have any questions or require further assistance regarding returns, please don’t hesitate to contact our customer service team.
Thank you for shopping with TeddyDeal. Your satisfaction is our priority.