Here are some common questions.
if you can’t find your answer here, you can always contact us.
IS TEDDYDEAL A SECURE WEBSITE?
You bet! Every single page at Teddydeal.com is encrypted using an extended validation SSL certificate – and are protected by Mcafee. This means that all communications between your computer and our server are secure. Additionally, our site is tested, scanned, and certified daily to pass the McAfee Security Scan. You can conclude that our website is bullet-proof
WHAT IS AN SSL CERTIFICATE?
HOW DO I PLACE AND ORDER?
It’s dead simple! Simply, choose the products you like most by clicking the ‘Add to the cart’ button. Once you finished shopping, head over to your shopping cart and proceed to your checkout page By following the instructions.
WHAT TYPE OF PAYMENTS ARE ACCEPTED?
We accept Visa, Mastercard, Discover, American Express, Paypal & Apple Pay. All credit card information will not be stored and securely processed.
WHEN IS MY CREDIT CARD CHARGED?
Your credit card is charged immediately when you place an order.
HOW DO I CHANGE OR CANCEL MY ORDER?
You can change your order to add more items, your address, or any personal information, but not cancel or remove an item once your order has been placed. The reason is we work with our manufacturers from around the world. When your transaction is processed, the money is automatically split between all the people and we are charged each processing fee. This causes a logistical nightmare to cancel an order, as such once the fulfillment process begins, it can not be stopped.
On the other hand, we will be able to accommodate you with:
- A) Store credit equivalent to the value of the order you wish to cancel
- B) A FULL refund with no restocking fees if you ship us back the item upon receiving it.
For more information
Please contact our customer service via email at info@Teddydeal.com for more information.
WHAT’S YOUR RETURN POLICY?
With our Return and refund system, It’s easy! especially with our “30 days warranty�? for all of our products no questions asked. We even pay return shipping!
To ask for a refund or return all you got to do is click on “Request Warranty�? on the order page, you will see that each product has its own warranty in case of multiple product orders.
CAN YOU SHIP INTERNATIONALLY?
Since our store is created, we started shipping worldwide, All of our products include free shipping, our shipping method take 12-20 days for US and European residents but it may take longer to arrive at other destinations, But, we will provide you with a tracking number, once the order is shipped, so you can get updated with your package.
CAN I TRACK MY ORDER?
Sure. We provide you with a tracking number after we send out your package. You will receive an email notification, which includes the tracking number. If by any chance you can’t locate your tracking number, please check your spam folder first, and if still nothing please contact us at info@Teddydeal.com.
GOT MORE QUESTIONS?
Shoot us a message via email at info@Teddydeal.com& and we will get back to you in less than 24 hours.